Refund & Cancellation Policy

Last updated: August 8, 2026

This policy describes cancellations and refunds for Provider subscription plans and related add-ons purchased through the dealer portal or our sales team.

1. Subscriptions

Plans (Starter, Growth, Agency, Enterprise, and any published variants) renew according to their billing cycle (monthly or annual) unless cancelled by an organisation admin or by us for non-payment or policy violations.

2. Cancellation

• You may cancel renewal at any time from the dealer billing screens or by contacting hello@inventoryprovider.in. Access continues through the end of the paid period.
• Cancelling does not automatically delete audit or billing records we retain under law or our Privacy Policy.

3. Refunds

• Standard rule: Fees already paid for an active billing period are non-refundable, including unused device slots.
• Duplicate / failed charges: If you are charged in error (duplicate capture or failed provisioning), contact us within 7 days with invoice references; we will refund or credit the erroneous amount after verification.
• Service outage: Extended platform outages attributable solely to us may be addressed with service credits at our discretion — not cash refunds unless required by law.
• Annual plans: Mid-term cancellations of annual plans are generally non-refundable; talk to sales if you need a contractual exception in writing.

4. Add-ons

Device slot add-ons and advertising packages follow the same non-refundable rule once activated, unless a written order form states otherwise.

5. How to request

Email hello@inventoryprovider.in with organisation name, invoice ID, and reason. We aim to respond within 5 business days.